Tone guide
WarmShortFirst nameNo “!”Sign “— the team”
In your voice.
It learns from the replies you already write, your FAQ and a short tone guide. Short, specific, and never “Great question!”.
The future of social
AI replies for
Instagram.
KiteCX reads every Instagram and Facebook DM and comment and answers in your voice, from your own knowledge base, in seconds. You set the rules. It handles the volume. Never lose another customer in your DMs.
Works with today
One inbox.Every platform, every reply.
- A question your FAQ answersAuto
- A compliment or thank-youAuto
- A complaint or a frustrated toneDraft
- Refunds, billing, legal, safetyHuman
Rules you can read.
What it answers, what it drafts, what it hands to a person. One screen, per platform, editable any time.
Review queue
2Greg, I’m sorry — three weeks is far too long. I’ve pulled up your order…
ApproveEdit
A queue, not a firehose.
Sensitive replies wait for one tap. Everything else is already done by the time you open the app.
KiteCX is
Comments answered in seconds.
DMs handled while you sleep.
Grounded in your own answers.
In your voice. By your rules.
Rules
Your rules.Nothing it shouldn’t say.
Every reply is grounded in material you gave it. When a comment falls outside that, KiteCX doesn’t guess. It drafts, asks, or hands off, based on rules you can read on one screen.
Try the rules →Rules · defaultseditable per account, per platform
| When a message is… | KiteCX will… | Mode |
|---|---|---|
| A question your FAQ answers | Reply right away, in your voice | Auto |
| A compliment or thank-you | Reply briefly, no selling | Auto |
| A complaint or a frustrated tone | Draft a reply; a person approves | Draft |
| Refunds, billing, legal, safety | Acknowledge and hand to a person | Human |
| Spam, bait or a troll | Flag it and stay quiet | Ignore |
| Something it doesn’t know | Say so and pull a person in | Human |
Try it
Ask anything. It answers like you.
Four sample comments a small retailer might get in an afternoon, answered with a sample voice and the default rules above.
Replied automaticallysample reply
Rule: Questions your knowledge base answers → reply on autopilot.
Returns are free within 30 days, as long as the tags are on. Start one anytime at yourstore.example/returns and we’ll email a label.
based on FAQ › Returns & exchanges
Pricing
A small platform fee.Then pay for what it answers.
Every plan pays the same price per credit. Bigger plans add people and smarter AI, not a discount you have to earn. 14-day trial, no card.
Starter
Up to 2 peopleOne brand, a small team. Instagram and Facebook answered while you run the business.
$9.99/ month + credits
- Instagram + Facebook DMs and comments
- SMS and email in the same inbox
- Knowledge-base grounded replies
- Up to 10 skills
- Email support
Pro
Up to 10 peopleA real inbox for a real team. Smarter AI for the messy conversations, priority help when you need it.
$49.99/ month + credits
- Everything in Starter
- Smarter AI for complex requests
- Unlimited skills
- Up to 10 team members
- Priority support
Custom Business
Unlimited seatsMany brands or many locations, one bill. Contracts, SSO and the compliance paperwork.
Let’s talk
- Everything in Pro
- Unlimited seats
- 1M+ credits
- SSO / SAML
- Contractual SLA
Platform fee shown at the annual rate; monthly billing is 20% more. Credits are $0.002 each on every plan and an AI reply typically spends about 3. No per-seat AI fees.
FAQ
Questions.The ones we get first.
Which platforms does it connect to?
Instagram and Facebook today: DMs and comments on both, through one Meta connection. Your Instagram needs to be a professional account linked to a Facebook Page. SMS and email are in the same inbox. More platforms come as they earn a place.
Will it sound like a bot?
It writes from your own material — past replies, your FAQ, product pages, and a short tone guide you fill in. Replies are short, specific and in your voice. Review every one before it goes out, or let the routine ones post on their own.
What happens with angry customers?
That’s a rule, not a guess. By default, anything that reads as a complaint, a refund, or a legal or safety issue is drafted for a person or handed off entirely. The AI never posts on those without you.
Can it make things up?
It answers only from what you’ve given it. When it doesn’t know, it says so and pulls a person in rather than inventing an answer. Every reply keeps a record of what it was based on.
Do I need to be on the dashboard all day?
No. Routine questions get answered on their own. Anything the AI won’t touch lands in your inbox with the context attached, and you can pause the AI on any thread and take over.
How does pricing work?
A small monthly platform fee plus a block of credits, and every AI reply spends a few credits. No per-seat AI fees, no per-platform fees, and the same price per credit on every plan. 14-day trial, no card.
Stop leaving comments on read.Start answering.
Connect your Instagram and Facebook, add the answers you give every day, and watch the first DM get handled. 14 days free, no card.
Rather have us set it up with you?